QUALIFICATIONS:
Excellent computer and telephone skills.
Proficient in use of Internet, MS Word, PowerPoint and Excel.
Strong commitment and execution of customer service skills.
Able to priorities, organize and delegate assignment with ease.
Strong work ethic.
Excellent verbal and written communication skills are essential for success.

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

JOB SUMMARY

A Night Auditor is primarily responsible for auditing, balancing and reporting on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.

QUALIFICATION STANDARDS

·       Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

·       Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.

·       Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.

·       Prepare and input statistics and income journal sheets for preparation of daily reports.

·       Balance and close all bank ticket codes, daily.

·       Run night audit final after insuring all revenues are in balance nightly.

·       Perform the duties of a Front Desk Clerk including express checkouts.

Education & Experience:

·       High School Education or equivalent experience.

·       Accounting background preferred, but not required.

·       Ability to operate Personal Computer, Cash Register and Calculator.

·       Ability to compile facts and figures.

·       Telephone and guest relations etiquette and skills.

Physical requirements:

·       Ability to lift files/papers up to 5 lbs. 50% of time. May lift luggage up to 50 lbs.

·       Mobility - ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.

·       Ability to bend, lift, and be standing or walking during entire shift

Equal Opportunity Employer (M/F/D/V)

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Front Desk Clerk
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
Computer experience preferred

Physical Requirements:
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Always use proper two-way radio etiquette when communication with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.

Marginal:
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as required by management.

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

The Breakfast Attendant / Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Education & Experience:
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements:
• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work and understand financial information and data, and basic arithmetic functions.

Essential:
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs, assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Know how to prepare cashier report at the end of a shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus regarding cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.

Marginal:
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Job Description

The Executive Housekeeper is responsible for planning and managing the room and related area's operations of the hotel to achieve customer {guests, employees, and corporate) satisfaction and quality service while meeting/exceeding financial goals

Responsibilities will include but not be limited to:
• Responsible for short- and long-term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
• Insures proper staffing levels for customer service goals

Basic Qualifications
• 4 years or more of progressive hotel Rooms Management experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Preferred Qualifications
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with company Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas

Physical requirements:
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
• Ability to bend, lift, and be standing or walking during entire shift
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Flexible and long hours sometimes required

Equal Opportunity Employer (M/F/D/V)

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

JOB SUMMARY
A Room Attendant is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.

QUALIFICATION STANDARDS - Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but no limited to:

• Picking up trash

• Changing linen and making the bed

• Cleaning entire bathroom

• Sweeping and dusting guest room

• Cleaning the windows and balcony

• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.

• Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift.

• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room.

•  Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed.

Education & Experience:

• Experience in a hotel or a related field preferred BUT NOT REQUIRED.

Physical requirements:

• Long hours sometimes required but an average week is 36-40 hours.

• Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

• Ability to bend, lift, and be standing or walking during entire shift

• Must be able to convey information and ideas clearly.

•  Must be able to evaluate and select among alternative courses of action quickly and accurately.

•  Must work well in stressful, high-pressure situations.

•  Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Equal Opportunity Employer (M/F/D/V)

11121 Fountain Lake Drive, Stafford, TX

OPEN INTERVIEWS - EVERY WEDNESDAY

2PM - 4PM

Just walk in! No Phone calls please. Ask for Roxanne!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

The Laundry Attendant is responsible for overseeing all Laundry Operations in the Laundry Department to include washing of all linens, staffing and scheduling.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Experience in related position preferred.

Physical Requirements:

• Flexible and long hours sometimes required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Understand operation of washing machine and dryers.

• Load and unload washes according to standards.

• Wash and dry all dirty linens, towels, rags, etc.

• Sort all hotel linen according to type, color, size, etc.

• Pre-treat all stained linen before washing.

• Clean dryer filter daily and maintain all equipment as trained.

• Operate iron as per standard and ensure that it is shut off at the end of day.

• Sweep and mop laundry floors, storing all linens off the floor.

• Fold towels and linens.

• Oversees department to include scheduling and staffing.

Marginal:

• Maintain clean work area.

• Attend meetings/training as required by management.

• Perform other duties as requested by management.